For Business Owners

What cases will the Commitee Against Profiteering (CAP) investigate?

The CAP will investigate all allegations of unjustified price increases of essential goods and services that use the Goods and Services Tax (GST) as a cover.

A number of factors could lead to price increases, such as an increase in operating costs including wages, utilities, rental and materials.

If a business raises its prices, it is not acceptable for the business to use the GST increase as the reason for raising prices before the GST implementation, nor is it acceptable for a business to raise prices by more than the GST after the GST implementation, citing the GST as the reason.
How should I explain a price increase?

Businesses should be transparent with their prices. Sharing the following information will help consumers understand the reasons for your price increase:

• Why are you raising your price?
• What is the effective date of the price increase?
• What is the price before and after the price increase?

You must not misrepresent the reasons for any price increase as this will mislead consumers.
What support can I get to cope with rising costs?

The Government continues to extend support to businesses in need, to defray operating costs. Read more here.

For a better understanding of the support available to grow your business, reach out to our SME Centres by booking a consultation here, or visit GoBiz GovAssist.

You may also approach your representative body such as trade associations to find out more about the support available for your industry, or if you wish to provide feedback on the support for businesses.
I received an email/SMS/call from the CAP. How do I know it is genuine or if it is a scam?

Some businesses may receive emails from the Consumers Association of Singapore (CASE) via CASE’s official email address with the domain “@case.org.sg”. A representative from the People’s Association (PA) may also approach you for further clarifications.

You can contact CASE at 9795 8397 (Mondays to Fridays, except Public Holidays, 9am to 5pm) or PA at 6225 5322 (Mondays to Sundays, except Public Holidays, 8am to 6pm) to verify their identity. CASE and PA will not send you any email or SMS asking you to click on any link or ask for any personal information.

If you have any scam-related information, please call the Police Hotline at 1800-255-000, or submit it online at www.police.gov.sg/iwitness. For information on scams, members of public can visit www.scamalert.sg or call the Anti-Scam Hotline at 1800-722-6688.