For Consumers

The CAP will investigate all allegations of unjustified price increases of essential goods and services that use the Goods and Services Tax (GST) as a cover.

A number of factors could lead to price increases, such as an increase in operating costs including wages, utilities, rental and materials.

If a business raises its prices, it is not acceptable for the business to use the GST increase as the reason for raising prices before the GST implementation, nor is it acceptable for a business to raise prices by more than the GST after the GST implementation, citing the GST as the reason.

Raise the matter to the CAP. The CAP takes feedback on unjustified price increases of essential goods and services that use the GST increase as a cover seriously.

Help us identify errant businesses by providing us with detailed information, including the following:
• Details of the business, including name and location
• Details of the specific product and price increase

Kindly fill up this form to provide details about cases of unjustified price increases of essential goods and services that use the GST increase as a cover.

All feedback submitted will be reviewed, and further investigated if necessary, for us to identify businesses that may have engaged in unjustified price increases.

You can visit any of the People's Association Community Clubs/Centres (www.pa.gov.sg) or call 6991 7055 (Mondays to Fridays, except Public Holidays, 9am to 6pm).

The CAP works closely with partner agencies and organisations, including the Competition and Consumer Commission of Singapore (CCCS), the People’s Association (PA), and the Consumers Association of Singapore (CASE), to assess the feedback provided on unjustified price increases of essential goods and services that use the GST increase as a cover, and engage the relevant businesses where necessary to find out reasons for the price increase.

As part of the investigation process, the CAP will evaluate the explanations provided by the business for the price increase, to determine if it constitutes profiteering on the GST increase. The CAP may make public errant businesses that seek to profiteer on the pretext of the rise in GST.

There are many schemes rolled out by the Government to help Singaporeans in need. Read more here .

There will be an acknowledgement email and SMS to those who provide their feedback through the official CAP feedback form on FormSG. The CAP will not send you any email or SMS asking you to click on any link or provide any personal information outside of the CAP website and the official CAP feedback form on FormSG.

The CAP will not call you unless you have provided feedback through the official CAP feedback form on FormSG, or if you have requested a call-back. If you do receive a call from the CAP, you may wish to ask the caller to verify the Response ID (if applicable) of your feedback, or when your call-back request was made.

A representative from the People’s Association (PA) may also approach you for further clarifications. You can contact PA at 6225 5322 (Mondays to Sundays, except Public Holidays, 8am to 6pm) to verify their identity. PA will not send you any email or SMS asking you to click on any link or ask for any personal information.

If you have any scam-related information, please call the Police Hotline at 1800-255-000, or submit it online at www.police.gov.sg/iwitness. For information on scams, members of public can visit www.scamalert.sg or call the Anti-Scam Hotline at 1800-722-6688.